Refund and Returns Policy

Refunds – Workshops and membership

Our workshops are non-refundable. If you are unable to attend a workshop after you have purchased a ticket, please reach out to he**@th*************.com to explore other options.

For the Brave Artist Community, Refund requests for your Registration Fee and/or Monthly Payments are available only between thirty (30) and sixty-one (61) days from the start of your Contract Term. Any refund requests received outside of this time period will be denied.

Refund requests must be submitted to he**@th*************.com with a link to your profile on the Website and a summary of your usage of the platform. We reserve the right to approve or deny refund requests for any reason.  

If a refund request is denied, you will receive an email notifying you of the decision within seven (seven) business days of receiving the request. 

If a refund request is approved, you will receive an email notifying you of the decision within seven (seven) business days of receiving the request.  You will be provided a refund in 7-10 business days through the same payment method you provided payment with upon being granted Brave Artist Membership. All Content and associated Member privileges, access, and usage of the Website will be removed within twenty-four (24) hours of refund request approval.

Late or missing refunds

Refunds should arrive in your credit card account/bank account 5-10 business days from initiated. After this period of time, if you still haven’t received a refund yet, please contact us at he**@th*************.com.

Overview – Physical products

Our refund and returns policy period is 14 days after delivery. If 14 days have passed since your purchase has been marked for delivery, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Garments that have been worn or washed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Refunds should arrive in your credit card account/bank account 5-10 business days from initiated. After this period of time, if you still haven’t received a refund yet, please contact us at he**@th*************.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at he**@th*************.com.

Shipping returns

To return a physical product, you should reach out to he**@th*************.com to get a return authorization and shipping address for the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at he**@th*************.com for questions related to refunds and returns.